Product Experience Strategist, AI
I have extensive experience leading digital product initiatives for Fortune 500 companies, guiding experience strategy from discovery through delivery in complex, multi-stakeholder environments.
I integrate AI throughout the product development lifecycle, from research and experience definition to design, prioritization, and validation, to accelerate insight, strengthen decision-making, and deliver human-centered outcomes aligned with client goals.
As a product experience practitioner, I’m guided by three principles that shape how I create value, build relationships, and uncover opportunities for product improvement.
I deliver value by applying professional expertise, strategic guidance, and a clear understanding of business and user needs. My approach focuses on identifying opportunities that improve performance, support informed decision-making, and create measurable outcomes.
I build successful client relationships through open communication, collaboration, and a strong commitment to understanding each client’s goals. By establishing trust and maintaining alignment throughout the engagement, I create partnerships that support long-term success.
I identify and develop actionable opportunities to improve products, services, and digital experiences. Through research, analysis, and collaboration, I translate user and business insights into practical recommendations that enhance usability, relevance, and overall product performance.
To respect NDA restrictions, I have omitted all client names and excluded visual content, including screenshots and workflows, that resides within clients’ domains. The selected case studies nevertheless provide a clear view of each project’s challenges, my approach, and the successful solutions and outcomes.
Led experience strategy across siloed investment product units, including discovery for a digital platform transition affecting more than 100,000 customers.
Product Experience Strategist 02 / SaaS & collaborationEstablished an experience foundation and component system for a SaaS suite designed at different times, and delivered customer and internal portals beyond the original scope.
Design Team Lead 03 / Credit & lendingMapped a single applicant journey from eligibility through card activation, and designed a digital workflow the business could operate without losing its judgment and controls.
Product Experience Lead 04 / Life sciences & GenAIDesigned a patient AI assistant with clinical escalation and governance so it could explain itself, stay inside defined boundaries, and survive regulatory review.
Product Experience Strategy Lead 05 / Learning platformsDefined the learner and instructor experience for an AI-enabled education suite whose tools did not share a pattern language, before personalization became a black box.
Product Experience Strategy Lead 06 / Investment platformsFramed one experience vision across a fragmented internal platform so Product, Technology, Research, and advisor teams could sequence the work, not only admire it.
Product Experience LeadI’m grateful to the former clients and colleagues who generously shared their recommendations and testimonials. Their words reflect the meaningful opportunities I’ve had to work alongside talented people, contribute to important initiatives, and build lasting professional relationships.
“I had the distinct pleasure of working closely with Alex on a highly complex GenAI program for a global pharmaceutical client. Alex proved to be an exceptionally versatile talent, seamlessly bridging the gap between design and engineering. He has a masterful grasp of human-centered discovery and product strategy, translating messy user friction points into elegant, intuitive AI experiences. What truly sets him apart is his leadership style — he leads with profound empathy, connects with stakeholders across all levels, and is always the first to jump into a workstream to help a teammate.”
“Alex is an excellent blend of strategic advisor, experience consultant and designer, and technical translator. His advanced AI expertise enables seamless collaboration with data scientists and engineers, while his exceptional listening and adaptability make him equally effective with executives and cross-functional teams. Over 14 months at a leading global financial services firm, Alex orchestrated a complex cross-vendor, multi-disciplinary initiative. Alex is the consultant you want when the stakes are high and the path forward is not always clear.”
“Alex partnered with our team to lead discovery efforts and conduct in-store user research. His ability to quickly understand complex business challenges while keeping the customer at the center made a meaningful impact. He brought structure to ambiguity, facilitated productive conversations across stakeholders, and helped establish a strong foundation for our AI strategy before any solutions were built.”
“Alex brings a combination of clarity, craftsmanship, and composure. He distills complexity into clear, actionable direction. What sets him apart is his ability to balance hands-on execution with strong delegation. He operates in the trenches alongside his teams, building trust and momentum, while empowering others to deliver without micromanagement.”
“In situations where there were more questions than answers, Alex had a unique ability to stay positive, embrace the ambiguity, and help others do the same. When I found myself feeling frustrated by the unknowns, Alex brought clarity, perspective, and a calm confidence that helped keep things moving forward.”
“Alex played a significant role in setting my team up for success. He was a valued thought partner, a liaison between Design and other business units, and he set foundations to leverage AI when the industry was just getting its feet wet. Most importantly, he made efforts to understand our culture — filling in gaps we needed rather than forcing an approach on us.”
“Alex had a strong human-centered lens as a strategist, while also understanding how to connect that perspective back to business goals. His calm, steady presence stood out — he brought structure to ambiguity, focused the team when discussions got too broad, and influenced others thoughtfully. That balance of empathy, strategic thinking, and calm firmness made Alex a valuable partner.”
“What stood out most was how quickly Alex gained proficiency in areas he hadn’t been exposed to before. He is not one to shy away from new and ambiguous roles. Perhaps most memorably — Alex’s communication skills were exceptional. Not just effective, but genuinely instructive. Our whole team found ourselves learning from the way he structured and conveyed his thinking.”
“Alex’s partnership and mentorship had an incredible impact on the client projects we shared and on my own professional development. He set clear expectations, made me feel comfortable enough to ask questions, and gave tangible, actionable feedback. Alex was the first person to tell me he thought I’d make an excellent UX Lead — and now it’s a reality.”